// ai-strategy archive
ai-strategy
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ai-strategy
Your Chatbot’s Deflection Rate Went Up. Customers Just Gave Up.
Last month, I had a problem with a popular mobile banking app in Southeast Asia. Nothing exotic. A transaction didn’t go through, and my support ticket had been sitting untouched for two weeks. So I opened the app’s chatbot. It greeted me warmly, asked how it could help, and then couldn’t do a single useful […]
6 min
1,483 words
ai-strategy
“Not a Wrapper,” Said the Wrapper. How to Tell If Your AI Tool Is Just a Dropdown.
An LLM wrapper can hide in plain sight. I sat across from an AI startup founder a few weeks ago. He was pitching his platform. “AI-native workspace.” “Agentic AI.” Over 40 built-in agents. He leaned in and asked if I really understood what his system could do. I went home and signed up. Then I […]
6 min
1,459 words