AI Operations.
Not AI Opinions.
I'm Tom Tokita. Co-founder and President of Aether Global Technology, a Salesforce consulting firm in Manila. I've worn every hat in enterprise tech over the past 14 years. Along the way, I built an AI operations system to keep up with the work. Not planned. Engineered out of necessity.
Thoughts on AI strategy,
technical implementation, and intelligent systems.
Sycophancy in AI Is the Safety Problem That Looks Like Politeness
I corrected my AI system mid-task. A terse one-liner: “wrong.” Instead of asking which part was wrong, it manufactured an explanation. It cited a rule number that didn’t exist, described a limitation I’d never written, and apologized for a mistake it couldn’t actually identify. The correction was real. The apology was fabricated. It was […]
Your Chatbot’s Deflection Rate Went Up. Customers Just Gave Up.
“Not a Wrapper,” Said the Wrapper. How to Tell If Your AI Tool Is Just a Dropdown.
Everyone Learned Vibe Coding. Nobody Learned Systems Thinking.
Hackers Didn’t Break Into Instagram. They Exposed the Biggest Agentic AI Security Risk in Production.
Bridging the gap between code & boardroom
Most tech leaders either write code or run the business. I ended up doing both. Not by design, but because a lean consulting firm in Manila doesn't come with a big support team. I admin our Google Workspace, configure our Jira, maintain our servers, built our website, and still help with delivery, marketing, and sales.
That's 10 roles before lunch. So I started building systems to keep up, and that's how I got deep into AI operations.
14+ years building and shipping technology. The AI operations methodology here comes from running it, not studying it.
- 01 Taught an AI system to operate the way I do. 14 years of enterprise instinct, encoded.
- 02 Co-founded Aether Global Technology. Salesforce certified consulting partner in Manila.
- 03 Built a personal AI operations system as a daily driver. Born from necessity, running in production.
- 04 Based in Manila, 14+ years across tech support, digital marketing, project delivery, and enterprise consulting.